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Returns and Refund Policy

What is your return policy?

ORIAVI offers a 100% Love Guarantee!

You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 60 days of purchase!

If you would like to return or exchange your order or if there is an issue with the print you received, please email us at service@oriavi.com order number and the product you would like to return or exchange.  

We will process your refund or exchange order once your return has been received.

 

Do I qualify for free return shipping?

Free return shipping is for all orders, excludes Oversized Prints.

Oversized Prints Free Return Exclusions

The following sizes are not eligible for free return shipping:

One piece

Canvases: 30"X20", 36"X24", 48"X32", 24"X24", 40"X40"

Three-piece

36"x24", 48"x32", 54"x36"

 

Please ship your return to:

ORIAVI
Waldstr. 50A
65187 Wiesbaden

 

What is your cancellation policy?

You can request to cancel your order within 24 hours after request.

 

When will I be refunded for my return?

Your refund will be processed once your return has been received.

 

My order was damaged in transit!

No worries. We make great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!

 

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