Ordering wall art online feels risky mainly because of what you cannot see: when it will arrive, what it will cost at the door, and what happens if it is damaged or simply wrong for the room. With ORIAVI, a typical order reaches you within 8 to 12 working days, shipping is free, customers in our markets pay no customs or import charges, a damaged canvas is refunded or replaced, and anything not personalised can be returned within 30 days. Here is how each part works.
The short version
| Delivery time | Usually 8–12 working days from order to door |
| Shipping | Free on every size to the US, Canada, the UK, the EU, Australia, New Zealand, Switzerland and Norway |
| Customs and import tax | None to pay on delivery |
| Tracking | Sent by email and SMS once your canvas ships |
| Damaged on arrival | Full refund or a replacement — send photos within 3–5 days |
| Change of mind | Return within 30 days of delivery (non-personalised pieces) |
| Cancel or change an order | Within 24 hours, before production starts |
How long delivery takes
Every canvas is printed after you order it. Production takes two to five working days, depending on how busy the season is, and transit takes three to seven working days, depending on how far you are from the production facility. Put together, most orders arrive within 8 to 12 working days, in every market we ship to.
If the piece is a gift for a particular date — a birthday, Yalda or Nowruz — leave yourself a few days' margin beyond that. Our gift guide can help you choose the verse.
Why there are no customs charges
We design in Wiesbaden, Germany, but we do not ship canvases around the world from one warehouse. They are produced by our partner print facilities in the United States, Canada, Australia, the United Kingdom and Europe, close to where our customers live. That is why customers in our markets pay no customs, import duty or import tax when their canvas arrives. If we ever ship somewhere outside those markets, we arrange it so that you do not pay those charges either.
How your canvas is packed
After printing, each canvas is sealed in protective plastic film, fixed so it cannot slide around inside it. Rigid protectors go around the edges and corners, and the canvas is fitted into a shipping carton made for canvas art, so it cannot move in the box. Corners are where most transit damage happens, which is why they get the most protection.
Tracking your order
We ship with DHL, UPS, USPS, FedEx and GLS, and in some countries with national carriers such as Australia Post and Canada Post. As soon as your canvas is dispatched, its tracking number is added to your order and sent to you by email and SMS.
If it arrives damaged
- Check the canvas as soon as it arrives, including the corners and edges.
- Take photos within three to five days: the damage on the canvas, the packaging and the shipping label.
- Send them to us by email at service@oriavi.com or by WhatsApp, with your order number.
- Choose a full refund or a replacement. Our team handles it straight away.
Keep the packaging until your case is closed; the carrier sometimes asks for it.
See it on your wall before you order
The best way to avoid a return is to know the piece is right before you buy it. There are two ways to check:
- View it in your room. The product images on our site have a button that lets you hold your phone up to your wall and see the piece there, so you can judge size, colour and style in your own space.
- Send us a photo of your wall. Our designers will place the piece into your photo, so you can see how it looks before you order.
For measuring and hanging height, see our size guide.
If you change your mind
Before production. In the first 24 hours, before your order goes into production, you can cancel it, change the design or size, or ask for it to be personalised. Email or WhatsApp us with your order number.
After delivery. Under our 30-day guarantee, you can return a non-personalised piece within 30 days of delivery. Write to us, we send you the return address, and once the canvas is back you receive your refund. For a change of mind, return shipping is paid by the customer.
Personalised pieces are designed with you and approved by you before printing, so they cannot be returned for a change of mind once production has started. If one arrives damaged or defective, it is refunded or replaced like any other order.
Questions
How long does delivery take?
Usually 8 to 12 working days from order to delivery: two to five days of production and three to seven in transit.
Will I pay customs or import tax?
No. Canvases are produced by partner facilities in the US, Canada, Australia, the UK and Europe, and customers in our markets pay no customs or import charges on delivery.
Is shipping free?
Yes, on every size, to the US, Canada, the UK, the EU, Australia, New Zealand, Switzerland and Norway.
What if my canvas arrives damaged?
Send photos of the canvas, packaging and shipping label within three to five days, and choose a full refund or a replacement.
Can I cancel my order?
Yes, within 24 hours of ordering, before production starts.
Can I return a canvas if I change my mind?
Yes, within 30 days of delivery for non-personalised pieces. Return shipping for a change of mind is paid by the customer.
