FAQ

ORIAVI is based in Wiesbaden, Germany. We are an online Persian art brand and do not operate a physical retail store. We serve customers internationally through oriavi.com.

Our collection focuses on Persian and Iranian-inspired art, including Persian calligraphy, poetry, symbolic and architectural references, figurative work and contemporary digital compositions. Our aim is to bring cultural depth into modern interiors without limiting Persian art to one visual style.

Yes. Depending on the project, we can create or adapt artwork around a different size, color palette, poem, wording, symbolic element or personal idea. You can contact us before ordering, or use an applicable custom-size/custom-art listing and then send us the details of what you would like.

Tell us the size, orientation, colors, poem or text, and any references or ideas that matter to you. We develop the design with you and send a final version for approval before production. Production begins only after the final design is approved and the applicable order is confirmed.

Often, yes. The possibilities depend on the artwork and its composition. Send us the product link and the change you have in mind, and we will tell you what can be adjusted without compromising the design.

In many cases we can produce a custom size. Feasibility depends on the artwork's proportions, print limits and available framing or production options. Contact us with the exact width and height you need and we will check the best solution.

Each product shows its available dimensions. Measure the wall area and consider the furniture or architectural element below the artwork before choosing. Inch-to-centimeter values can be rounded, so if you are working with a very exact opening or frame, contact us before ordering and we will help confirm the finished size.

Canvas depth is selected to suit the ordered size and may be approximately 0.75, 1.25 or 1.5 inches. Larger pieces are generally paired with a depth appropriate to their scale and construction. The exact specification can vary by product and size.

Our core canvas collection is gallery-wrapped and made to order, printed with fade-resistant, water-based HP Latex inks, professionally stretched over durable wooden support frames and supplied ready to hang. Specifications may vary for special formats or custom products, so the relevant product page remains the reference for an individual piece.

Selected artworks and custom projects are available with floater-frame options, and ORIAVI also offers selected pieces or custom projects in other formats. Availability depends on the artwork, size and destination. If you do not see the option you want, ask us and we will check what is possible.

We work for close color fidelity, but a screen emits light while printed material reflects it. Display calibration, room lighting, canvas texture and the print process can therefore create small perceived differences. For custom work, the final approved design is the production reference, while normal screen-to-print and lighting variation can still occur.

Yes. After a successful checkout, Shopify sends an order confirmation to the email address used for the order. If you do not see it, check your spam or junk folder and confirm that the email address was entered correctly. If it is still missing, contact us with your name and order details.

Contact service@oriavi.com as soon as possible with your order number and the discount code. We will check whether the promotion was eligible and can still be adjusted. Retroactive discounts are subject to the promotion's conditions and cannot always be guaranteed.

The payment methods currently available for your order are shown securely at checkout and can vary by location, currency and device. This keeps the FAQ accurate even as payment options change over time.

Yes. oriavi.com uses HTTPS/SSL security, and checkout and payment processing are handled through Shopify and the payment providers available to you at checkout. ORIAVI generally receives the information needed to process the order rather than your full payment-card credentials.

ORIAVI works with professional production partners across the United States, Canada, the United Kingdom, Europe and Australia. We route orders according to product type, destination and available production capacity, so an order may be produced and shipped from a facility closer to you.

Yes, ORIAVI serves customers internationally. Available shipping services, rates and any location-specific restrictions are shown at checkout for the delivery address you enter.

Timing depends on the product, destination and current production capacity. For custom or personalized artwork, production starts after final design approval. Delivery estimates shown on the product page or at checkout are estimates rather than guaranteed arrival dates. If you have a time-sensitive event, contact us before ordering so we can review the current options with you.

Yes, tracking details are emailed when they become available. The carrier can vary according to the production facility, destination and parcel size.

Add the item to your cart and enter the delivery address at checkout. Shopify will show the shipping options and charges available for that order before payment is completed.

Different products can be made at different production facilities or require different packaging. As a result, one order can sometimes be fulfilled in more than one parcel and the tracking numbers may be issued separately.

Contact us immediately. We will try to update the address before production or shipment, but changes cannot be guaranteed once an order has entered fulfilment or the parcel is in transit.

Where local duties, taxes or import charges apply, they remain the customer's responsibility unless checkout expressly states otherwise. Because many orders can be produced closer to their destination, some shipments may avoid international import movement, but this is not guaranteed.

Yes, contact us as quickly as possible. If the order has not entered production or been shipped, ORIAVI will cancel it without charge. Once production or shipment has started, cancellation may no longer be possible. A shipped eligible standard item can be considered for return after delivery under our Returns and Refund Policy.

For eligible standard, non-personalized products, our voluntary 30-day guarantee is calculated from the date the order is delivered—not from the order date. See the ORIAVI 30-Day Guarantee for the full conditions.

Yes. Sale-priced items remain eligible when they are standard, non-personalized products and otherwise meet the return conditions. Being on sale by itself does not remove return eligibility.

After you approve the final design and production begins, a custom or personalized product cannot be cancelled or returned simply because you changed your mind. It remains fully eligible for support if it arrives damaged, defective, incorrectly produced or materially different from the approved specification. Mandatory legal rights remain unaffected.

For a standard change-of-mind return, the customer pays the return shipping cost. If an item is confirmed damaged, defective or incorrect, ORIAVI will provide an appropriate remedy and will cover or reimburse reasonable return shipping when a return is required.

Contact us before sending anything. We will provide the correct return instructions and, where available, a return address in or near the country of delivery. Do not send a return to our German office or to a production facility unless ORIAVI specifically instructs you to do so.

Approved refunds are issued to the original payment method. The time it takes to appear in your account depends on the bank or payment provider. Original expedited-shipping upgrades and change-of-mind return costs are not refundable unless required by law.

Contact service@oriavi.com promptly and include your order number plus clear photos of the full item, the problem, the packaging and the shipping label. Keep the artwork and packaging while we review the claim. After assessment, we will arrange an appropriate replacement or refund.

If tracking suggests a possible loss or stops updating for an unusual period, contact us so we can investigate with the carrier. Once a shipment is confirmed lost, we will arrange a replacement; if a suitable replacement cannot reasonably be provided, we will issue a full refund.

Use our Contact Us page or email service@oriavi.com for order and customer-service questions. For general inquiries, you can also use info@oriavi.com.