Returns and Refund Policy

ORIAVI offers a 100% Love Guarantee!

You will LOVE your art, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 60 days of purchase!

If you would like to return or exchange your order or if there is an issue with the print you received, please email us at order number and the product you would like to return or exchange.  

We will process your refund or exchange order once your return has been received.


Shipping Damaged

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. If your items arrived damaged, please keep all packaging and contents and contact us at or WhatsApp with your order number for further instructions. Please include a photo showing the problem on the product as well as the shipping packaging.

We will do whatever we can to get a replacement out the door as soon as possible.


Lost Order

If you received a confirmation email that your order has shipped but you have not received the order in the maximum allotted time for on the shipping method chosen, please contact customer service at or WhatsApp to arrange a replacement. For standard shipping, 20 business days must elapse before we are able to process a reprint for a “lost” order.


Do I qualify for free return shipping?

Free return shipping is for all orders, excludes Oversized Prints.

Oversized Prints Free Return Exclusions
The following sizes are not eligible for free return shipping:
One piece
Canvases: 30"X20", 36"X24", 48"X32", 24"X24", 40"X40"
30"x20", 36"x24", 48"x32", 54"x36"


When will I be refunded for my return?

Your refund will be processed once your return has been received.


Which orders can't be returned?
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

  • Custom orders
  • Personalized orders
  • Digital downloads
  • Items on sale


What address should I return the order to?

Our company headquarters is in Germany and we do not have warehouses in other countries to store return orders and all returned products must be returned to the company address:

Waldstr. 50A,
65187 Wiesbaden, Germany