When can I expect to receive my order?
Our items are made to order by hand and can take up to 12 business days to assemble and ship.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
Free shipping only applies to orders shipped within the contiguous United States, Canada, United Kingdom & Australia for orders over 50 USD.
Do you ship internationally?
ORIAVI.com ships internationally! Shipping prices may vary based on size and location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at email@example.com for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the trouble!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at firstname.lastname@example.org.
Which shipping carrier does ORIAVI use?
Depending on the product we use either USPS, FedEx or DHL.