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Where is your company located?
We are located in Germany. Our head office is located in Kaiserslautern, Rheinland-Pfalz. We are strictly based in the Germany and we are completely independent, we are not owned by a parent company or affiliated with another company.

Where Are Your Products Manufactured?
With our production facilities located in several countries around the world you can order from anywhere. We have 14 production facilities all around the world (US, Canada, Europa & Australia).

From which country is my order sent?
If you are in the US, Canada or Australia, your order will be made in the same country and if you are in Europe, it will made in Germany, Spain or Lithuania and then shipped to you.

What shipping methods do you use?
We will send you your Order tracking number via email.

Depending on the product we use either USPS, Fedex, DHL, UPS Mail Innovations, UPS Ground or Ascendia.

    What countries do you ship to?
    We happily ship to (almost) all countries worldwide!

    Can you tell me the shipping rate on my order?
    Shipping rates vary by your location and the size of your order.

    The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the checkout page, you will see a drop down menu with different shipping options and their costs for your exact location and order.

    What happens if something goes wrong?
    We fix it.

    Our customer team are on hand every day to make sure everything runs smoothly for your orders.

    We are always an email away, so you can rest easy knowing ORIAVI has your best interest at heart.

    What are my payment options?
    We accept Visa, Mastercard, American Express & Paypal.

    Is your website secure?
    The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).

    Do I get an order confirmation?
    Upon placing an order with The ORIAVI, you will be sent a confirmation email immediately after your order has been successfully submitted. We will also send you a confirmation email providing tracking information once your order has shipped. If you don’t receive an email confirmation, check your ‘bulk’ or ‘junk’ folder and it should be there. Please contact us if you have any questions.

    Which orders can't be returned?

    The following items can't be returned or exchanged:

    Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:

    • Custom or personalized orders
    • Digital downloads
    • Items on sale over 50% off

    I have a question that isn't answered here, how can I contact you?
    Of course! Just send an email to Customer Service.

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