Privacy Policy
Last updated: 5 August 2026
1. Controller
ORIAVI – A. Hadavi
Hans-Buttersack-Str. 38
65197 Wiesbaden
Germany
Email: info@oriavi.com
Phone: +49 1590 6483057
2. Data we process
We process information you provide when browsing, creating an account, ordering, requesting a custom design, contacting us, subscribing to marketing or exercising privacy rights. This can include contact and delivery details, order and payment-related information, messages, uploaded files, device and usage data, cookie identifiers and marketing preferences. Payment providers process full payment credentials under their own policies; ORIAVI generally receives transaction status and limited payment details.
3. Purposes and legal bases
We use personal data to perform contracts and fulfil orders; respond to requests; operate, secure and improve the store; prevent fraud; meet tax, accounting and legal obligations; measure website and advertising performance; and send marketing where consent or another lawful basis applies. Under the GDPR, the legal bases may include contract performance, legal obligation, legitimate interests and consent.
4. Service providers and platforms
We may share necessary data with Shopify, production and fulfilment partners, delivery carriers, payment providers, customer-support and email-marketing services, and professional advisers. Subject to your consent settings and their availability on the site, analytics and advertising technologies may include Google Analytics, Google Ads, Meta Pixel, AdRoll and Google AdSense. These providers may process data under their own privacy policies.
5. International transfers
Some providers and production partners operate outside the European Economic Area. Where required, transfers are protected through an adequacy decision, Standard Contractual Clauses or another lawful safeguard.
6. Retention
We retain data only as long as needed for the purposes described, including fulfilment, support, fraud prevention and statutory accounting or tax retention periods. Marketing data is retained until consent is withdrawn or it is no longer needed, subject to required suppression records.
7. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent at any time without affecting prior lawful processing. You may also complain to a competent data-protection authority. To exercise a right, email info@oriavi.com. We may need to verify your identity.
8. Marketing choices and cookies
You can unsubscribe from promotional emails using the link in the message. Non-essential cookies and similar technologies are controlled through our cookie-consent tool where required. See our Cookie Policy for details.
9. Security and children
We use reasonable technical and organizational safeguards. No online system is completely secure. Our store is not directed to children and we do not knowingly collect children's data without appropriate authorization.
10. Changes
We may update this policy when our practices or legal requirements change. The current version and date will be posted on this page.