Shipping Information
ORIAVI works with professional production partners and routes orders to an appropriate production facility based on the product type, destination and available capacity. Your order may therefore be produced and shipped from a facility near you.
Production and delivery
Production begins after payment and, for custom or personalized artwork, after final design approval. Estimated production and delivery times shown on product pages or at checkout are estimates, not guaranteed delivery dates. Tracking details are emailed when available.
Multiple shipments
Items in the same order may arrive separately because they can be produced at different facilities.
Address changes and cancellations
Contact us as soon as possible. An order can be cancelled free of charge before it enters production or is shipped. Once production or shipment has started, cancellation may no longer be possible. If the parcel has already shipped, you may request a return after delivery under our Returns and Refund Policy.
Delays, loss and damage
Carrier delays, customs processing and exceptional events may affect delivery times. If tracking stops updating, a parcel appears lost, or the item arrives damaged, contact us promptly at servic@oriavi.com. For damage claims, keep the packaging and send clear photos of the item, packaging and shipping label. We will investigate and, where appropriate, arrange a replacement or refund.
Any import taxes or duties shown or charged by local authorities remain the customer's responsibility unless checkout expressly states otherwise.