Customer Satisfaction Guarantee

Customer Satisfaction Guarantee

We want every ORIAVI order to arrive as expected. Our team will support you if an item is damaged, defective, incorrect or lost in transit.

Before production

Standard orders may be cancelled without charge before production or shipment. For personalized artwork, production starts after final design approval.

After delivery

Eligible standard products—including sale items—may be returned within 30 days from delivery. Customers pay return shipping for change-of-mind returns. Custom or personalized products cannot be returned after final approval except for damage, defect, incorrect production or another covered issue.

How we resolve problems

Send your order number and clear photographs to service@oriavi.com. We will review the issue and arrange a replacement or refund as appropriate. If a suitable replacement cannot be provided for a covered claim, we will issue a full refund.

See our Returns and Refund Policy for complete conditions.